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Ford Galaxy and S-Max - Failure of front headlamps | HELLA


Galaxy and S-Max

Model year: 10/2014 – 02/2016

With LED bend lighting

Failure of front headlamps

On the vehicles mentioned above, customers have complained that the front headlamps fail while driving.

The reason for this problem is faulty software for the headlamp module.

If the headlamps fail while driving, the first steps to take are as follows:

  • Stop vehicle (caution: pay attention to traffic)
  • Switch off the ignition
  • Switch on the ignition and start the engine (the headlamps are reactivated)
  • If the headlamps fail again, repeat the process
  • Find a specialist garage immediately

The specialist garage will install a software update for the headlamp module and the BCM (body control module).

The vehicle manufacturer has already addressed the issue and notified the owners of all the affected models. For various reasons, however, it must be assumed that not all vehicles have been checked or modified.

Important safety notice
The following technical information and tips for practical use have been set up by HELLA in order to offer professional support to automotive workshops in their daily work. The information available here on this website is only to be used by appropriately trained specialist staff.

The reprinting, distribution, reproduction, exploitation in any form and disclosure of the contents of this document, even in part, is prohibited without our express written approval and indication of the source. The schematic illustrations, figures and descriptions are for explanation and presentation of the document text and cannot be used as a basis for installation or design. All rights reserved.