Data Protection
 
Statement on Data Privacy

A warm welcome to the HELLA Group

We are delighted that you are visiting our website and would like to thank you for your interest in our company, our products, and our online information.

HELLA respects your privacy

As the company responsible for the web pages, HELLA GmbH & Co. KGaA, Rixbecker Str. 75, D-59552 Lippstadt takes the issue of protecting personal information very seriously. Data protection and information security are part of our company policy. Accordingly, protecting your privacy when processing personal data and the security of all commercial information is an important matter for us, which we observe in our business processes. We treat personal information collected during your visit to our website confidentially and only use it in accordance with legal regulations.

Our web pages may contain links to third-party providers to which this statement on data protection does not apply. We have no influence on whether the administrators of these web pages maintain and uphold the relevant data protection regulations.

Personal data

Personal data is information that can be used to learn about your identity. This includes your name, address, postal address and phone number. Information that cannot be associated with your identity, such as the number of users on a website, is not considered personal data.

Person data information, pdf

Obtaining, saving and processing personal data

Whenever you visit our website, we save the name of your internet service provider, the browser type used, the website from which you visit ours, the web pages that you visit while on our website and the date and duration of your visit. No other personal information is stored. You can therefore use our website without having to disclose your identity.

When you visit special areas of our website or participate in certain campaigns, additional data may be collected and saved. Personal data may need to be entered in order to participate in a survey, forward an inquiry, or process a contract.

Specifying personal data is voluntary. When you submit a query using one of our contact forms or via e-mail, we save the data that you provide about yourself in order to facilitate individual communication with you and to process your query.

Certain areas of our website require you to log in separately, at which point we will ask you to enter your name and/or other personal information during the registration and/or login procedure. For areas such as Hella TechWorld or HELLA Partner World, which address a specific target group, we utilize the registration procedure to appropriately identify the users of the respective target group. It is your decision whether you are willing to provide this information. Some campaigns or promotions, such as those that access specific information, require you to make several data entries. Entry fields that must be completed are designated with an asterisk (*). Additional information that has not been highlighted as mandatory is optional and provided voluntarily.

Use and dissemination of personal information, the processing purpose and legal basis

We use your personal data to technically manage our websites, customers, product surveys, and marketing to the extent required for each specific case only. We will never transmit your data to third parties outside the HELLA Group without your consent, especially with regard to marketing purposes. An overview of the HELLA group of companies is available online at www.hella.com/company.

We will transmit your data to authorities entitled to request such information to the extent that this is required by law or has been mandated by a court order.

Data access

So that our operations are correctly and appropriately managed, carefully selected staff from the HELLA Group also have access to your data. The data cannot be used by these members of staff for their own purposes. The employees tasked with employees shall undertake to uphold confidentiality and data secrecy. Moreover, an acceptable level of data protection is guaranteed at all times.

Use of cookies

Information about cookies:
A cookie is a small text file that is stored on your device when visiting a web page to help identify your device in the process. Cookies are used to store information when you visit different pages of a website or when you return to a website. Cookies do not contain any personal information and cannot execute any programs that could activate a virus.

Standard Website Privacy & Cookies Policy for South Africa, pdf

Functionality:
Cookies of this category are stored on the device of the visitor so that the website can function as intended.

Statistics:
Cookies of this category are used to collect statistics on visitors to the website to improve the experience of the visit. Data collected is used internally and is not transferred to third parties.

Internet browsers are typically configured to automatically accept cookies. However, you can deactivate the function to automatically save cookies or configure your Internet browser so that it notifies you accordingly as soon as cookies are sent.

You can find here an overview lists with the cookies used by HELLA websites.

Change settings

Web tracking

When you visit the pages on our website, the information that your browser sends is collected and evaluated. This collection process takes place by way of pixels (web beacons) that are integrated on the web pages as well as through the use of cookies.

Collected data is used to create anonymous usage profiles that serve as the basis for web statistics. However, individual users are not personally identified, nor is the data collated with other data.

You can prevent data from being collected and saved at any time by changing the settings of your Internet browser. This setting will also be recognized during any subsequent visits. For this purpose, access your browser's settings section and configure the browser to block or reject third-party cookies.

This website uses PIWIK PRO Cloud, a web analysis service provided by PIWIK. PIWIK PRO Cloud uses cookies – text files saved on your computer or smartphone to help us analyze how visitors are using the website. The information compiled by the cookies concerning visitors' use of the website is saved and processed by PIWIK on servers in Germany.

IP addresses are fully anonymized before we are able to view the collated data via the PIWIK Suite. It is not possible to reverse the anonymization of the IP addresses or match up the IP addresses with the collated data.

We use this information to evaluate the behavior of visitors to our website, create corresponding reports, and ultimately to improve the website experience for our website visitors. PIWIK will not pass this information on to third parties or use it for marketing or promotional purposes of any kind.

Newsletter

When logging into the newsletter, your e-mail address is used for our own marketing purposes until you have logged out of the newsletter. You can log out at any time, either by clicking the link in the newsletter or using the log-out function on the website.

We use the third parties Campaign Monitor, operated by Campaign Monitor Pty Ltd and Salesforce, operated by Salesforce.com inc, to send our newsletter. Campaign Monitor offers extensive options to analyze how the newsletters are opened and used. These analyses are group-specific and not used by us for individual evaluation of newsletter recipients. You can find more information on Campaign Monitor and the data protection provided by Campaign Monitor at http://www.campaignmonitor.com/policies. Salesforce is the CRM solution that we use at HELLA. Your information is saved in servers in the EU. For more information, follow the https://www.salesforce.com/company/privacy/.

IR-Newsletter

When logging into the newsletter, your e-mail address is used for the purpose sending you the selected information until you have logged out of the newsletter. You can log out at any time, either by clicking the link in the newsletter or using the log-out function on the website.

We use the third party tool EQS, operated by EQS Group AG to send our IR-newsletter. You can find more information on EQS and the data protection at http://www.eqs.com/en/legal. Your information is saved on servers in the EU.

Facebook and Instagram fan pages

Our Facebook and Instagram fan pages are there to get you better acquainted with our company and our products. 

When you visit our Facebook/Instagram fan pages, we collect your personal data on the basis of a legitimate interest. 

As part of the Page Insights supplement, Facebook has agreed to accept and share responsibility for the data collected and used in conjunction with the Facebook/Instagram fan pages. Further information about the Facebook Page Insights supplement can be found at the following link: https://www.facebook.com/legal/terms/information_about_page_insights_data

When Facebook is processing data, it can happen that data is processed outside the confines of the EU. In these cases, Facebook uses standard contractual clauses approved by the European Commission and the adequacy decisions issued by the European Commission regarding certain countries. You can find more information about this at: https://www.facebook.com/policy.php

Furthermore, it is also possible that Facebook uses user data for market research and advertising purposes. It is possible that this will be used, among other things, to create usage profiles based on user behaviour (and based on the resulting fields of interest). And again, by employing these usage profiles as a basis, advertisements, for example, can be placed on or outside Facebook. To that end, cookies are regularly stored on users' computers. These cookies save user behaviour and also the interests of each individual user. Such usage profiles can also include additional Facebook data, particularly if the user has a Facebook account. Further details on this can be found in the data protection information provided by Facebook. 

Should you have any further queries regarding our Facebook/Instagram fan pages or you would like to exercise your rights, please use the contact details listed below (See "Data Protection Officer"). Alternatively, you can also always contact Facebook with your questions and concerns regarding our Facebook/Instagram fan pages.

LinkedIn Insight Tag

Our website uses the conversion tool "LinkedIn Insight Tag" from LinkedIn Ireland Unlimited Company. This tool creates a cookie in your web browser, which enables the collection of the following data: IP address, device and browser properties, and page events (e.g. page views). This data is encrypted, anonymized within seven days, and the anonymized data is deleted within 90 days. LinkedIn does not share any personal data with HELLA, but offers anonymized reports on website audience and display performance. In addition, LinkedIn offers the possibility of retargeting via the Insight Tag. HELLA can use this data to display targeted advertising outside of its website without identifying you as a website visitor. For more information on data protection at LinkedIn, please refer to the LinkedIn privacy notices.

LinkedIn members can control the use of their personal data for advertising purposes in their account settings. To deactivate the Insight tag on our website ("opt-out") click here.

Security

We implement technical and organizational security measures to protect the information collected from you and managed by us against tampering, loss, destruction, or access by unauthorized persons, as well as unauthorized disclosure. Only a few authorized individuals have access to your data.

As a rule, our website data and the information you send to our website are transferred in unencrypted format. Consequently, we cannot rule out that third parties may intercept and view and/or directly access the data transferred. We ask that you take this aspect into account when deciding on whether and to what extent you are willing to transmit data to us over the Internet. On our portals that require registration and user login information, we use SSL (Secure Socket Layer) encryption for data transmission wherever possible.

We are continuously improving and adapting our security measures to keep up with technological developments.

Elective option

We would also like to use your data to inform you about our products and, where applicable, to ask you about them. Naturally, participation in such initiatives is voluntary on your part. If you do not consent to this, you can send us a message at any time requesting that we block and/or delete these details. Sending an email to the address listed in the legal notice is sufficient for this purpose. You can find more information on the relevant local web page.

Information, correction, deletion, processing restriction, objection

You have the right to obtain information on your data in written or electronic form. Furthermore, you have the right at all times to have any personal data blocked or deleted, you have the right to object to the processing of data and you also have the right to have incorrect data rectified. (Please note: Whenever country-specific, legal retention periods are to take effect, then the data/documentation will be blocked prior to deletion for a period laid down by the particular country.)

Right of appeal to a supervisory authority

Should the processing of your data contravene applicable law, you have the right to lodge a complaint with a supervisory authority.

Contact information of the data protection officer

You can send an email or letter to our data protection officer containing suggestions and complaints involving the handling of your personal data.

Data Protection Officer

Barry John Du Plessis
HELLA Automotive South Africa (Pty) Ltd.
P.O. Box 6130
Moselville, Uitenhage,
SOUTH AFRICA, 6232
Tel: +27 (0) 41 996 5702
Fax: +27 (0) 41 996 5720
Contact

Status: July 2023

Registration certificate, pdf

 

 

HELLA AUTOMOTIVE SOUTH AFRICA (PTY) LTD

Standard Website Privacy & Cookies Policy

The Protection of Personal Information Act, 2013 (“POPI”) came into complete commencement on 1 July 2021, in this regard we have a number of obligations and duties in terms of POPI that we must comply with. The protection of your personal information is a high priority for us and we have taken steps to ensure that your personal information is protected and remains private.

In addition to this document serving as our privacy policy, this document will also serve as our data subject notification as contemplated in section 18 of POPI. In this regard, this document will inform you of what personal information we collect, why we collect it, how we use it and what safety measures are in place to protect it.

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your personal information. As a general rule we will only process your personal information if this is required to deliver or offer a service, provide a product or carry out a transaction.

We may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy.

In this document any reference to “we” or “us” or “our” is reference to Hella Automotive South Africa (Pty) Ltd.

If you use our services, goods and/or products, you agree that we may process your personal information as explained under this Privacy Policy.

We may change this Privacy Policy from time to time if the law or our business practices requires it.

The version of the Privacy Policy displayed on our website at the time of your interaction with us will be applicable.

What is personal information?

Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

Age
Belief
Birth
Biometric
Colour
Conscience
Correspondence
Criminal history
Culture
Disability
Education
E-mail address
Emplozment history
Ethnic origin

Financial history
Gender
Identitz number
Language
Location information
Marital status
Mental health
Medical history
Name
National origin
Online identifier
Other particular assignment
Personal opinions
Personal preferences

Personal views
Physical address
Physical health
Pregnancy
Race
Religion
Sex
Sexual orientation
Social origin
Symbol
Telephone number
Well being

 

Is the supply of the personal information voluntary or mandatory?

The supply of certain personal information is mandatory, meaning we have to collect this personal information from you by law. If you do not supply this information, we cannot comply with our legal obligations. In this regard, if you do not supply this personal information we cannot do business with you. We collect personal information as is required by the following legislation:

Basic Conditions of Employment Act, No 75 of 1997
Continuing Education and Training Act (previously known as Further Education and Training Colleges Act) 16 of 2006
Compensation for Occupational Injuries and Diseases Act, No. 130 of 1993
Credit Agreement Act, No. 75 of 1980
The Criminal Procedure Act, No. 51 of 1977
Debt Collectors Act, No. 114 of 1998
Employment Equity Act, No. 55 of 1998
Financial Intelligence Centre Act, No. 38 of 2001
Higher Education Act 101 of 1997
Income Tax Act 58 of 1962
Labour Relations Act, No 66 of 1995
National Credit Act, No. 34 of 2005
NQF Act No 67 of 2008
Pension Funds Act, No. 24 of 1956
Skills Development Act 97 of 1998
Unemployment Insurance Act, No. 63 of 2001
Financial Advisory and Intermediary Service Act, No. 37 of 2002
Occupational Health and Safety Act No. 85 of 1993
Prevention of Organised Crime Act No. 121 of 1998

In other instances the supply of personal information is voluntary, which means there is no law imposed on us to collect this personal information. Even though there is no law that imposes the collection of the personal information, we require the personal information to deliver the products and/or services to you. In this regard, if you do not supply the personal information, we cannot do business with you.

When will we process your personal information?

We will only process your personal information for lawful purposes relating to our business if the following applies:

  • if you have consented thereto.
  • if a person legally authorised by you, the law, or a court, has consented thereto.
  • if it is necessary to conclude or perform under a contract, we have with you.
  • if the law requires or permits it.
  • if it is required to protect or pursue your, our or a third party’s legitimate interest.

What is special personal information?

Special personal information is personal information about the following:

Biometric information
Criminal behaviour
Ethnic origin
Health

Philosophical beliefs
Political persuasion
Race
Religious beliefs
Sex life
Trade union membership
 


When will we process your special personal information?

We may process your special personal information in the following circumstances:

  • if you have consented to the processing.
  • if the information is being used for any Human resource or payroll requirement.
  • if the processing is needed to create, use, or protect a right or obligation in law.
  • if the processing is for statistical or research purposes and all legal conditions are met.
  • if the special personal information was made public by you.
  • if the processing is required by law.
  • if racial information is processed, and the processing is required to identify you; and / or if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

When and from where we obtain personal information about you?

We may collect personal information about you from the following sources:

  • We may collect personal information directly from you.
  • We may collect personal information from a public record.
  • We may collect personal information from an area where you have deliberately made it public.
  • We may collect information about you based on your use of our products, services, or service channels.
  • We may collect information about you based on how you engage or interact with us such as via our support desk, emails, letters, telephone calls and surveys.
  • We may collect personal information from a third party.
  • We may collect personal information from another source if you give us consent to do so.

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.

The third parties from whom we may collect your personal information include, but are not limited to, the following:

  • Partners of our company for any of the purposes identified in this Privacy Policy.
  • your spouse, dependents, partners, employer, and other similar sources.
  • attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements.
  • payment processing services providers, merchants, banks, and other persons that assist with the processing of your payment instructions, like EFT transaction partners.
  • insurers, brokers, other financial institutions, or other organisations that assist with insurance and assurance underwriting, the providing of insurance and assurance policies and products, the assessment of insurance and assurance claims and other related purposes. •
  • law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;
  • regulatory authorities, industry ombudsman, governmental departments, local and international tax authorities.
  • trustees, Executors or Curators appointed by a court of law.
  • our service providers, agents and sub-contractors like couriers and other persons we use to offer and provide products and services to you. Information Classification: Internal
  • courts of law or tribunals.

Reasons we need to process your personal information.

We will process your personal information for the following reasons:

  • to provide you with products, goods, and services
  • to market our products, goods, and services to you.
  • to respond to your enquiries and complaints.
  • to comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions, and rules), voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information requests.
  • to conduct market and behavioural research, including scoring and analysis to determine if you qualify for products and services or to determine your credit or insurance risk.
  • to develop, test and improve products and services for you.
  • for historical, statistical and research purposes, like market segmentation.
  • to process payment instruments.
  • to create, manufacture and print payment issues (like a payslip)
  • to enable us to deliver goods, documents, or notices to you.
  • for security, identity verification and to check the accuracy of your personal information.
  • to communicate with you and carry out your instructions and requests.
  • for customer satisfaction surveys, promotional offerings.
  • insurance and assurance underwriting and administration.
  • to process or consider or assess insurance or assurance claims.
  • to provide insurance and assurance policies and products and related services.
  • to enable you to take part in customer loyalty reward programmes, to determine your qualification for participation, earning of reward points, determining your rewards level, monitoring your buying behaviour with our rewards partners to allocate the correct points or inform you of appropriate products, goods, and services you may be interested in or to inform our reward partners about your purchasing behaviour.
  • to enable you to take part in and make use of value-added products and services.
  • to assess our lending and insurance risks; and / or
  • for any other related purposes.

How we use your personal information for marketing

  • We will use your personal information to our products and services to you.
  • We will do this in person, by post, telephone, or electronic channels such as SMS, email, and fax.
  • If you are not our customer, or in any other instances where the law requires, we will only market to you by electronic communications with your consent.
  • In all cases you can request us to stop sending marketing communications to you at any time.

When how and with whom we share your personal information?

In general, we will only share your personal information if any one or more of the following apply:

  • if you have consented to this.
  • if it is necessary to conclude or perform under a contract, we have with you;
  • if the law requires it; and / or
  • if it’s necessary to protect or pursue your, our or a third party’s legitimate interest.

Under what circumstances will we transfer your information to other countries?

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

  • where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient.
  • where the transfer is necessary to enter into or perform under a contract with you, or a contract with a third party that is in your interest.
  • where you have consented to the transfer; and / or
  • where it is not reasonably practical to obtain your consent, the transfer is in your interest.

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection the other country’s laws would be agreed to and applied.

How we secure your personal information

  • We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices.

Our security measures (including physical, technological, and procedural safeguards) will be appropriate and reasonable. This includes the following:

  • keeping our systems secure (like monitoring access and usage);
  • storing our records securely.
  • controlling the access to our buildings, systems and/or records; and
  • safely destroying or deleting records.
  • Ensure compliance with best practice standards.

How long do we keep your personal information?

We will keep your personal information for as long as:

  • the law requires us to keep it.
  • a contract between you and us requires us to keep it.
  • you have consented for us keeping it.
  • we are required to keep it to achieve the purposes listed in this Privacy Policy.
  • we require it for statistical or research purposes.
  • a code of conduct requires us to keep it; and / or
  • we require it for our lawful business purposes.

Take note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required by your employer or employee.

Our cookie policy

A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone.

By using our websites or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics.

Your duties and rights about the personal information we have about you.

You must provide proof of identity when enforcing the rights below.

You must inform us when your personal information changes.

Please contact our Information Officer to give effect to any of the below rights.

You have the right to request access to the personal information we have about you by contacting us.
This includes requesting:

  • confirmation that we hold your personal information.
  • a copy or description of the record containing your personal information; and
  • the identity or categories of third parties who have had access to your personal information.

We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request.

Please note that the law may limit your right to access information.

You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorised to keep it. You must inform us of your request in writing. It may take up to 15 business days for the change to reflect on our systems. We may request documents from you to verify the change in personal information.

A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your business relationship with us.

You may object on reasonable grounds to the processing of your personal information.

We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing done according to your consent or the processing is necessary to conclude or perform under a contract with you.

Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent, we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 business days for the change to reflect on our systems, during this time we may still process your personal information. You must inform us of any objection in writing.

You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.

The contact details for the Information Regulator is as follows:
 

Email: Complaieeqd@xodsnts.IR@justice.gov.za
Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001


How can you get in touch with us?

For any queries in relation to this letter or our processing of your persona information in general, you can contact our Information Officer and/or Deputy Information Officer at the following details:

Name: Adri de Meillon
Email Address: adri.mbjcf@ixheeillon@forvia.com
Physical Address:
81 Nurburgring Street
Coega
Port Elizabeth
6100