Data Protection
Data protection declaration

A warm welcome to FORVIA HELLA.
We are delighted that you have decided to visit our FORVIA HELLA website and we would like to thank you for showing interest in our company, our products and our online information.

FORVIA HELLA respects your privacy
As the company responsible for the web pages, HELLA GmbH & Co. KGaA, Rixbecker Strasse 75, D-59552 Lippstadt/Germany takes the matter of protecting personal data very seriously. Data protection and information security are part of our company policy. Accordingly, protecting your privacy when processing personal data and ensuring security of all commercial information are both important matters to us, which we observe in the course of our business processes. We treat personal information collected during your visit to our website confidentially and only use it in accordance with legal regulations.

Our web pages may contain links to third-party providers to which this statement on data protection does not apply. We have no influence on whether these parties comply with data protection regulations.

Personal data
Personal data is information that can be used to discover your identity. This includes your name, address, postal address and phone number. Information that cannot be associated with your identity, such as the number of users on a website, is not considered to be personal data.

Obtaining, saving and processing personal data
Whenever you visit our websites, we save the name of your internet service provider, the browser type used, the website from which you visit us, the web pages that you visit while on our website and the date and duration of your visit. No other personal information is stored. You can therefore use our website without having to disclose your identity.

When you visit special areas of our website or participate in certain campaigns, additional data may be collected and saved. Personal data may need to be entered to participate in a survey, to forward an inquiry or to process a contract, for example.

Specifying personal data is voluntary. When you submit a query using one of our contact forms or via e-mail, we save the personal data that you provide about yourself to facilitate communicating with you and to process your query.

Certain areas of our website require you to log in separately, at which point we will ask you to enter your name and/or other personal information during the registration and/or login. For areas such as Hella Tech World or HELLA Partner World, which address a specific target group, we use the registration procedure to appropriately identify the users of the respective target group. It's your decision whether you are willing to provide this data. For some campaigns or promotions, such as those that access specific information, certain information is mandatory. Mandatory entry fields are designated with an asterisk (*). Additional information that has not been highlighted as mandatory is optional and provided voluntarily.

Use and disclosure of personal information, processing purpose and legal basis
We use your personal data for the technical management of our website, for customer management, for product surveys and marketing but all of this only to the extent required and permitted for each specific case. We will never pass on your data to third parties outside the FORVIA HELLA Group without your consent, especially as regards advertising or marketing purposes. An overview of the FORVIA HELLA Group can be found at

We will transmit your data to authorities entitled to request such information insofar as this is required by law or has been mandated by a court order.

Data access
Selected employees within the HELLA Group have access to your data to ensure that our app operates correctly. The data must not be used by these employees for their own purposes. The employees tasked with data processing are committed to upholding confidentiality and data secrecy. Moreover, an appropriate level of data protection is guaranteed.

Use of cookies
Information on cookies

A cookie is a small text file that is stored on your device when you visit a web page and it helps to identify your device in the process. Cookies are used to store information when you visit various pages of a website or when you return to a website. Cookies do not contain any personal information and cannot execute any programs that could activate a virus.

The legal basis is your consent pursuant to Art. 6 Section 1 lit. a) GDPR. We are interested basically in the analysis, operation and optimisation of our site.

Necessary cookies:
Cookies of this category are stored on the device of the visitor so that the website can function as intended.

Performance cookies:
Cookies of this category are used to collect statistics of persons visiting the website in order to improve the experience of such a visit. The information collected is in most cases anonymous and is used to create profiles that serve as the basis for web statistics, such as the number of visitors and sessions.
Sometimes information is processed that can be used to identify the user. This is the case when the user's IP address is read in order to determine his/her approximate location (country, city, district). This functionality is imlemented to find the nearest wholesalers offering relevant FORVIA HELLA products to the user.
This geolocalisation service works via a database that is located exclusively on FORVIA HELLA servers. The database processes the user's IP address and then converts it into the user's geolocation. The IP address is read out but not stored in any way. All data is used internally by FORVIA HELLA and is not passed on to third parties.

Web analytics:
This website uses the Piwik PRO Cloud, a web analysis service provided by the Piwik PRO GmbH. Piwik PRO Cloud uses cookies – text files saved on your computer or smartphone to help us analyse how visitors use the website. The information compiled by the cookies concerning visitors' use of the website is saved and processed by Piwik on servers in Germany.
IP addresses are fully anonymised before we are able to view the collated data via the Piwik Suite. It is not possible to reverse the anonymisation of the IP addresses or to match up any IP addresses with data already collated.
We use this information to evaluate the behaviour of visitors to our website, to create appropriate reports, and ultimately to improve the website experience for our website visitors. Piwik will not pass this information on to third parties or use it for marketing or promotional purposes of any kind.

Functional cookies:
This type of cookie enables the website to remember the user's preferences and choices made in the past. They help us to offer the user personalised functions by saving certain settings across sessions. These include the selected language, search settings, preferred manufacturers, the most recently selected vehicles and the shopping basket in our HELLA PARTNER WORLD web shop. Such cookies only collect and store anonymised information.

Marketing cookies:

Google Ads conversion
This HTW website uses a Google Ads conversion to analyse how Google ads are performing. This is a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
We use conversion tracking to measure the appeal of our Google ads, which lead to our website. If you click on a Google ad, a conversion cookie will then be placed on your device. The cookie helps us to analyse data, e.g. if a conversion has taken place, and also to determine how successful an ad campaign has been. These conversion cookies expire after 30 days and are not intended to identify you personally.

Google Remarketing
This site uses the remarketing feature to connect up interest-based, personalised advertising on other websites within the Google advertising network. This service is also provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
This advertising function is based on the analysis of user’s interests on our site. It allows us to position targeted ads to users who have previously visited our website. A cookie with a sequence of numbers, also known as a unique ID, is stored on your device. This number is only used to identify a web browser; personal data is not stored. If you visit a third-party website that also uses the Google advertising network, advertising may be shown to you that refers to our website.

Moreover, Google provides further information with regard to its data protection practices at
highlighting in particular how you can prevent your data from being used.


Adspirit GmbH
On our HELLA TECH WORLD website, our partner Adspirit GmbH generates third-party cookies. These cookies allow us to place our own advertisements in the HELLA Tech World (HTW), a kind of advertising that is better tailored to your preferences and interests. Adspirit does not pass this information on to any other website. You can find more information in the Privacy Policy of Adspirit.

LinkedIn Insight Tag
Our website uses the "LinkedIn Insight Tag" conversion tool from the LinkedIn Ireland Unlimited Company. This tool creates a cookie in your web browser, which enables the collection of the following data among others: IP address, device and browser properties and page events (e.g. page views). This data is encrypted, anonymised within seven days and then this anonymised data is deleted within 90 days. LinkedIn does not share any personal data with FORVIA HELLA, but offers anonymised reports on the website target group and on advert performance. LinkedIn also offers the option of retargeting via the insight tag. FORVIA HELLA can use this data to display targeted advertising outside its website without identifying you as a website visitor. Further information on data protection at LinkedIn can be found in the LinkedIn privacy policy. LinkedIn members can control the use of their personal data for advertising purposes in their account settings. In order to deactivate the insight tag on our website ("opt-out"), please click here.

Managing your cookies:
You can prevent these cookies from being collected and stored at any time by changing the settings shown below, i.e. with the exception of the necessary cookies. Necessary cookies ensure that the website functions properly and that it cannot be deactivated. The settings are recognised on all subsequent visits.

You can find here an overview with the cookies used by FORVIA HELLA websites.

Change settings

FORVIA HELLA offers newsletters on diverse topics; various systems are used to send out these newsletters.

When you log into the newsletter, your e-mail address is used for our own marketing purposes until you have logged out of the newsletter. You can exit at any time, either by clicking the link in the newsletter or by using the log-out function on the website. This applies across the board to all newsletters on offer.

To send our newsletter, we use the third-party provider Campaign Monitor, operated by Campaign Monitor Pty Ltd, and Salesforce, operated by inc. Campaign Monitor offers extensive options to analyse how the newsletters are opened and used. These analyses are group-specific and not used by us for individual evaluation of newsletter recipients. You can find more information on Campaign Monitor and the data protection provided by Campaign Monitor at Salesforce is the CRM solution that we use at FORVIA HELLA. Your data is saved on servers in the EU. For more information go to

We use the third-party provider EQS, operated by the EQS Group AG, to send our Investor Relations newsletter. Further information on EQS and on the topic of their data protection can be found at No analyses of extended user data are carried out on persons using this newsletter. Your data is saved on servers in the EU.

Social media fanpages
FORVIA HELLA operates social media fan pages on the following social media platforms (hereinafter named "Provider” in each case):

• Facebook / Instagram: Meta Platforms Ireland Limited, 4 Grand Canal Place, Dublin 2, Ireland
• LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
• YouTube: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
• TikTok: TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland

The provider is generally responsible for the collection and further processing of personal user data on the websites. Please note that certain information about your visit to our fanpages is collected and processed by the providers even if you do not have a user account or you are not logged in. For information on the processing of personal data by the providers and for the contact details of the providers' data protection officers, please refer to the relevant privacy policy:

• Facebook / Instagram:
• LinkedIn:
• YouTube:
• TikTok:

As the operator of the fanpages, we can only view your public profile on each individual social network. The information that can be viewed here depends on the settings in your profile. Furthermore, we process your personal data (such as your name and the content of your messages, enquiries or other contributions to us) when you contact us via our fanpage. We then process this data for the purpose of processing your contributions accordingly and, if necessary, responding to them. Depending on the reason for and content of the conversation, this processing is based either on our legitimate interest in accordance with Art. 6 Section 1 f) GDPR, in particular in order to be able to contact you in response to your enquiries or contributions, or it is based on Art. 6 Section 1 b) GDPR if your enquiry is aimed at concluding a contract with us.

We operate our fanpages with a view to informing you about our company and also to exchange information with you. The processing of your data is based on our legitimate interest in accordance with Art. 6 Section 1 f) GDPR, in particular in order to be able to recognise user preferences (e.g. number of followers, number of views of individual page areas, user statistics by age, geography and language) and to be able to adapt and improve what we offer on our fanpages to suit the target group as far as possible.

We accept user-generated content with the aim of expanding our social presence and our community. The conditions of participation ensure that the sole user of the information submitted is FORVIA HELLA. By submitting your material or agreeing to our request for submission, you authorise us to use such information for promotional purposes for our products and campaigns, without any restrictions on time and place being imposed. For more information about our usage guidelines regarding user-generated content, please visit our website:

We store your personal data on our systems, i.e. outside the social networks, if and for as long as it is required for the purposes for which it was collected or if there are statutory retention obligations in operation.

You are neither legally nor contractually obliged to provide your personal data. If you wish to visit our fanpages, the processing of your personal data by the providers is unavoidable.

It is conceivable that some of the information collected may also be processed outside the European Union by a provider of any one particular platform. In order to ensure an adequate level of data protection, the providers base such data transfers on the standard contractual clauses of the European Commission, unless there is an appropriate adequacy decision by the EU Commission for the third country concerned.

We use qualified service providers (dialogue marketing agencies) to design and manage some of our fanpages. We only pass on personal data to them if this is necessary for the aforementioned purposes (e.g. answering your enquiries), if such details are necessary to pursue legitimate interests or if you have consented to this. We have drawn up the necessary data protection documents and finalised them with these service providers, in particular in accordance with Art. 28 of the GDPR.

If you have any further questions regarding our fanpages or you wish to exercise your rights, please do not hesitate to contact us. We will liaise with the provider in question in order to answer your enquiry and to guarantee your rights as a data subject. Alternatively, you can also contact the relevant operator of the social media platform directly at any time with questions and concerns about our fanpages.

Facebook / Instagram

Facebook provides us with so-called Page Insights data ( This data is made up of anonymous statistics that we use to be able to evaluate the quality of our Facebook / Instagram pages and our content. These statistics are compiled on the basis of usage data that Facebook collects about your interaction with our Facebook / Instagram pages; we do not have access to this usage data. Facebook has made a commitment to us to assume primary responsibility for the processing of Page Insights data and also for the fulfilment of your rights in accordance with the GDPR and to provide you with the essentials of the agreement applicable ( to this end.
Furthermore, it is also possible that Facebook uses user data for market research and advertising purposes. It is possible that this will be used, among other things, to create usage profiles based on user behaviour (and based on the resulting fields of interest). By employing such usage profiles as a basis, advertisements, for example, can be placed within or outside Facebook / Instagram. To that end, cookies are regularly stored on users' computers. These cookies save user behaviour and also the interests of each individual user. Such usage profiles can also include additional Facebook data, particularly if the user has a Facebook or Instagram account. Further details on this can be found in the data protection information provided by Facebook / Instagram.


From LinkedIn we receive so-called page analytics data. These are anonymous statistics that allow us to assess the quality of our LinkedIn page and our content. Such statistics are based on usage data that LinkedIn collects about your interaction with our LinkedIn page; we have no influence over this usage data. LinkedIn has assured us that it bears the main responsibility for the processing of Page Analytics data and that it fulfils your rights in accordance with the GDPR. You can view the main points of the agreement that applies to this at (


YouTube provides us with so-called analytics data. These are anonymous statistics that help us to assess the quality of our YouTube page and our content. These statistics are based on usage data that YouTube collects about your interaction with our YouTube page; we do not have access to this usage data.


TikTok provides us with analysis data. This data is made up of anonymous statistics that we can use to evaluate the quality of our TikTok page and our content. These statistics are compiled on the basis of usage data that TikTok collects about your interaction with our TikTok page; we do not have access to this usage data.

Managing your settings

Further information on the processing of your personal data by the provider of the each individual social media platform in connection with interest-based advertising and on how you can change your profile settings and advertising preferences can be found on the following websites:

Perspective funnel
We use landing pages of the Perspective Software GmbH. The tracking tools provided are not used on the landing page we use. We use the data processing company 247GRAD GmbH for the administration and forwarding of the data collected. 247GRAD does not process any of the data collected for its own purposes and deletes the data after it has been passed on. Further information on data protection on the Perspective landing pages can be found here.

DemoUp Cliplister
This online offer uses interfaces to the enterprise cloud infrastructure of the German provider DemoUp Cliplister GmbH (, Cuvrystrasse 1, 10997 Berlin ("DemoUp Cliplister"). DemoUp Cliplister provides a professional infrastructure for the organisation, processing and distribution of digital content such as images, videos, audio, PDFs, 3D content and texts.

The use of DemoUp Cliplister enables us to present to you digital content in an efficient and optimal form by means of the online service we have on offer. For this purpose, the content is stored on the DemoUp Cliplister platform and integrated into our offer via interfaces.

When you visit our website to look at our offer, we establish a connection to DemoUp-Cliplister via these interfaces in order to upload the digital content for you. To this end, your IP address and also device-specific information are transmitted to DemoUp Cliplister and recorded in encrypted form for the purpose of optimal and legally watertight display.

DemoUp Cliplister deletes the data collected in this process after its storage is no longer required, or alternatively it restricts processing if there are statutory retention obligations.

The legal basis is Article 6 section 1 point 1 lit. f) GDPR. We have a legitimate interest in the efficient and optimal presentation of suitable digital content in conjunction with our offers. You can find information on the data protection policy of DemoUp Cliplister at:

We implement technical and organisational security measures to protect the data collected from you and managed by us against tampering, loss, destruction, access by unauthorised persons or unauthorised disclosure. Only a few, authorised individuals have access to your data.

As a rule, our website data and the information you send to our website are transferred in unencrypted format. Consequently, we cannot rule out that third parties may intercept and view and/or directly access the data transferred. Therefore, we ask that you take this aspect into account when deciding on whether, and to what extent, you are willing to transmit data to us over the Internet. On our portals that require registration and user login information, we use SSL (Secure Socket Layer) encryption for data transmission wherever possible. Our security measures are continuously improved and adapted in accordance with technological developments.

Rights of the data subject
You have the right to receive information about your data in written or electronic form at any time. In addition, you have the right to have any personal data deleted, to object to the processing of the data, to have inaccurate data corrected and to receive your data in a transferable format at any time. (Please note: should country-specific, legal retention periods apply, the data will be blocked prior to deletion for a period laid down by the particular country.)

Right of appeal to a supervisory authority
Should the processing of your data breach applicable law, you have the right to lodge a complaint with a supervisory authority.

Contact information of the data protection officer
Should you have any suggestions or complaints regarding the processing of your personal data, you can contact our data protection officer by e-mail or post.

Data Protection Officer
for the attention of the Data Protection Officer
Rixbecker Strasse 75
D-59552 Lippstadt/Germany

As of: February 2024


Standard Website Privacy & Cookies Policy

The Protection of Personal Information Act, 2013 (“POPI”) came into complete commencement on 1 July 2021, in this regard we have a number of obligations and duties in terms of POPI that we must comply with. The protection of your personal information is a high priority for us and we have taken steps to ensure that your personal information is protected and remains private.

In addition to this document serving as our privacy policy, this document will also serve as our data subject notification as contemplated in section 18 of POPI. In this regard, this document will inform you of what personal information we collect, why we collect it, how we use it and what safety measures are in place to protect it.

Where we refer to “process”, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your personal information. As a general rule we will only process your personal information if this is required to deliver or offer a service, provide a product or carry out a transaction.

We may combine your personal information and use the combined personal information for any of the purposes stated in this Privacy Policy.

In this document any reference to “we” or “us” or “our” is reference to Hella Automotive South Africa (Pty) Ltd.

If you use our services, goods and/or products, you agree that we may process your personal information as explained under this Privacy Policy.

We may change this Privacy Policy from time to time if the law or our business practices requires it.

The version of the Privacy Policy displayed on our website at the time of your interaction with us will be applicable.

What is personal information?

Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:

Criminal history
E-mail address
Emplozment history
Ethnic origin

Financial history
Identitz number
Location information
Marital status
Mental health
Medical history
National origin
Online identifier
Other particular assignment
Personal opinions
Personal preferences

Personal views
Physical address
Physical health
Sexual orientation
Social origin
Telephone number
Well being


Is the supply of the personal information voluntary or mandatory?

The supply of certain personal information is mandatory, meaning we have to collect this personal information from you by law. If you do not supply this information, we cannot comply with our legal obligations. In this regard, if you do not supply this personal information we cannot do business with you. We collect personal information as is required by the following legislation:

Basic Conditions of Employment Act, No 75 of 1997
Continuing Education and Training Act (previously known as Further Education and Training Colleges Act) 16 of 2006
Compensation for Occupational Injuries and Diseases Act, No. 130 of 1993
Credit Agreement Act, No. 75 of 1980
The Criminal Procedure Act, No. 51 of 1977
Debt Collectors Act, No. 114 of 1998
Employment Equity Act, No. 55 of 1998
Financial Intelligence Centre Act, No. 38 of 2001
Higher Education Act 101 of 1997
Income Tax Act 58 of 1962
Labour Relations Act, No 66 of 1995
National Credit Act, No. 34 of 2005
NQF Act No 67 of 2008
Pension Funds Act, No. 24 of 1956
Skills Development Act 97 of 1998
Unemployment Insurance Act, No. 63 of 2001
Financial Advisory and Intermediary Service Act, No. 37 of 2002
Occupational Health and Safety Act No. 85 of 1993
Prevention of Organised Crime Act No. 121 of 1998

In other instances the supply of personal information is voluntary, which means there is no law imposed on us to collect this personal information. Even though there is no law that imposes the collection of the personal information, we require the personal information to deliver the products and/or services to you. In this regard, if you do not supply the personal information, we cannot do business with you.

When will we process your personal information?

We will only process your personal information for lawful purposes relating to our business if the following applies:

  • if you have consented thereto.
  • if a person legally authorised by you, the law, or a court, has consented thereto.
  • if it is necessary to conclude or perform under a contract, we have with you.
  • if the law requires or permits it.
  • if it is required to protect or pursue your, our or a third party’s legitimate interest.

What is special personal information?

Special personal information is personal information about the following:

Biometric information
Criminal behaviour
Ethnic origin

Philosophical beliefs
Political persuasion
Religious beliefs
Sex life
Trade union membership

When will we process your special personal information?

We may process your special personal information in the following circumstances:

  • if you have consented to the processing.
  • if the information is being used for any Human resource or payroll requirement.
  • if the processing is needed to create, use, or protect a right or obligation in law.
  • if the processing is for statistical or research purposes and all legal conditions are met.
  • if the special personal information was made public by you.
  • if the processing is required by law.
  • if racial information is processed, and the processing is required to identify you; and / or if health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

When and from where we obtain personal information about you?

We may collect personal information about you from the following sources:

  • We may collect personal information directly from you.
  • We may collect personal information from a public record.
  • We may collect personal information from an area where you have deliberately made it public.
  • We may collect information about you based on your use of our products, services, or service channels.
  • We may collect information about you based on how you engage or interact with us such as via our support desk, emails, letters, telephone calls and surveys.
  • We may collect personal information from a third party.
  • We may collect personal information from another source if you give us consent to do so.

If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.

The third parties from whom we may collect your personal information include, but are not limited to, the following:

  • Partners of our company for any of the purposes identified in this Privacy Policy.
  • your spouse, dependents, partners, employer, and other similar sources.
  • attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements.
  • payment processing services providers, merchants, banks, and other persons that assist with the processing of your payment instructions, like EFT transaction partners.
  • insurers, brokers, other financial institutions, or other organisations that assist with insurance and assurance underwriting, the providing of insurance and assurance policies and products, the assessment of insurance and assurance claims and other related purposes. •
  • law enforcement and fraud prevention agencies and other persons tasked with the prevention and prosecution of crime;
  • regulatory authorities, industry ombudsman, governmental departments, local and international tax authorities.
  • trustees, Executors or Curators appointed by a court of law.
  • our service providers, agents and sub-contractors like couriers and other persons we use to offer and provide products and services to you. Information Classification: Internal
  • courts of law or tribunals.

Reasons we need to process your personal information.

We will process your personal information for the following reasons:

  • to provide you with products, goods, and services
  • to market our products, goods, and services to you.
  • to respond to your enquiries and complaints.
  • to comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions, and rules), voluntary and involuntary codes of conduct and industry agreements or to fulfil reporting requirements and information requests.
  • to conduct market and behavioural research, including scoring and analysis to determine if you qualify for products and services or to determine your credit or insurance risk.
  • to develop, test and improve products and services for you.
  • for historical, statistical and research purposes, like market segmentation.
  • to process payment instruments.
  • to create, manufacture and print payment issues (like a payslip)
  • to enable us to deliver goods, documents, or notices to you.
  • for security, identity verification and to check the accuracy of your personal information.
  • to communicate with you and carry out your instructions and requests.
  • for customer satisfaction surveys, promotional offerings.
  • insurance and assurance underwriting and administration.
  • to process or consider or assess insurance or assurance claims.
  • to provide insurance and assurance policies and products and related services.
  • to enable you to take part in customer loyalty reward programmes, to determine your qualification for participation, earning of reward points, determining your rewards level, monitoring your buying behaviour with our rewards partners to allocate the correct points or inform you of appropriate products, goods, and services you may be interested in or to inform our reward partners about your purchasing behaviour.
  • to enable you to take part in and make use of value-added products and services.
  • to assess our lending and insurance risks; and / or
  • for any other related purposes.

How we use your personal information for marketing

  • We will use your personal information to our products and services to you.
  • We will do this in person, by post, telephone, or electronic channels such as SMS, email, and fax.
  • If you are not our customer, or in any other instances where the law requires, we will only market to you by electronic communications with your consent.
  • In all cases you can request us to stop sending marketing communications to you at any time.

When how and with whom we share your personal information?

In general, we will only share your personal information if any one or more of the following apply:

  • if you have consented to this.
  • if it is necessary to conclude or perform under a contract, we have with you;
  • if the law requires it; and / or
  • if it’s necessary to protect or pursue your, our or a third party’s legitimate interest.

Under what circumstances will we transfer your information to other countries?

We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:

  • where your personal information will be adequately protected under the other country’s laws or an agreement with the third-party recipient.
  • where the transfer is necessary to enter into or perform under a contract with you, or a contract with a third party that is in your interest.
  • where you have consented to the transfer; and / or
  • where it is not reasonably practical to obtain your consent, the transfer is in your interest.

This transfer will happen within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in your country or if the other country’s laws provide better protection the other country’s laws would be agreed to and applied.

How we secure your personal information

  • We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices.

Our security measures (including physical, technological, and procedural safeguards) will be appropriate and reasonable. This includes the following:

  • keeping our systems secure (like monitoring access and usage);
  • storing our records securely.
  • controlling the access to our buildings, systems and/or records; and
  • safely destroying or deleting records.
  • Ensure compliance with best practice standards.

How long do we keep your personal information?

We will keep your personal information for as long as:

  • the law requires us to keep it.
  • a contract between you and us requires us to keep it.
  • you have consented for us keeping it.
  • we are required to keep it to achieve the purposes listed in this Privacy Policy.
  • we require it for statistical or research purposes.
  • a code of conduct requires us to keep it; and / or
  • we require it for our lawful business purposes.

Take note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required by your employer or employee.

Our cookie policy

A cookie is a small piece of data sent from our websites or applications to your computer or device hard drive or Internet browser where it is saved. The cookie contains information to personalise your experience on our websites or applications and may improve your experience on the websites or applications. The cookie will also identify your device, like the computer or smart phone.

By using our websites or applications you agree that cookies may be forwarded from the relevant website or application to your computer or device. The cookie will enable us to know that you have visited the website or application before and will identify you. We may also use the cookie to prevent fraud and for analytics.

Your duties and rights about the personal information we have about you.

You must provide proof of identity when enforcing the rights below.

You must inform us when your personal information changes.

Please contact our Information Officer to give effect to any of the below rights.

You have the right to request access to the personal information we have about you by contacting us.
This includes requesting:

  • confirmation that we hold your personal information.
  • a copy or description of the record containing your personal information; and
  • the identity or categories of third parties who have had access to your personal information.

We will attend to requests for access to personal information within a reasonable time. You may be required to pay a reasonable fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request.

Please note that the law may limit your right to access information.

You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorised to keep it. You must inform us of your request in writing. It may take up to 15 business days for the change to reflect on our systems. We may request documents from you to verify the change in personal information.

A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your business relationship with us.

You may object on reasonable grounds to the processing of your personal information.

We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing done according to your consent or the processing is necessary to conclude or perform under a contract with you.

Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent, we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 business days for the change to reflect on our systems, during this time we may still process your personal information. You must inform us of any objection in writing.

You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.

The contact details for the Information Regulator is as follows:

Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

How can you get in touch with us?

For any queries in relation to this letter or our processing of your persona information in general, you can contact our Information Officer and/or Deputy Information Officer at the following details:

Name: Adri de Meillon
Email Address:
Physical Address:
81 Nurburgring Street
Port Elizabeth