|
1. Question: I have cracked a lens on my Hella lights and need to purchase the lens itself. Does Hella sell replacement parts for their light kits?
Answer: We do not sell individual repair parts ourselves, only complete kits. Some of our vendors do, however, sell individual repair parts such as lenses, mounting hardware, or grommets. See Retailers
2. Question: I am looking for a copy of the wiring diagram or installation instructions for my Hella Lights. Do you have one available online?
Answer: Yes we have copies available online:
3. Question: Where can I buy a set of Hella lights?
Answer: Hella does not sell directly to the public ourselves. We have a large network of retailers and distributors that will be happy to help you with purchasing Hella products. See Retailers
4. Question: What is the warranty on Hella products?
Answer: Hella, Inc. limited warranty guarantees Hella products to be free from defects in materials and workmanship
for the period of (1) one year after retail purchase from an authorized Hella dealer. This guarantee does not
cover damages from road hazards, improper wiring, installation or operation, or willful abuse. Warranty does
not cover consequential damage, or damage or inconvenience caused by non-operation of the product.
Hella’s liability is limited to either free repair or free replacement of warranted merchandise at Hella’s
discretion. No credits or refunds will be issued. No warranty or guarantee, expressed or implied, exists with
regard to bulbs unless specified.
Warranty Exceptions:
Bulbs: The following Halogen Bulbs and Xenon Capsules are exceptions from the standard Hella, Inc. Warranty
and carry a (1) one year warranty from the date of retail purchase.
Hella Xenon Blue bulbs (standard wattage DOT legal bulbs only – high wattage bulbs do not apply).
Hella Xenon Capsules (certain applications may void warranty).
Optilux XP and XY bulbs (Optilux XB high wattage bulbs do not apply.)
OPTICAL WARNING SYSTEMS:
Strobe Tube Warning devices (excluding the Strobe Tube):
(2) Two years from date of retail purchase. There is no warranty cover for product used in a mining
environment.
Strobe Tube:
(1) One year from date of retail purchase.
LED Warning devices:
(5) Five years from date of retail purchase.
(1) One year for product used in a mining environment.
ELECTRONIC SENSORS:
(1) One year limited warranty – conditional to fitment by a professionally-trained technician.
FUEL PUMPS
Hella and Pierburg:
(1) One year limited warranty – conditional to fitment by a professionally-trained technician.
THERMAL MANAGEMENT
Behr Hella Service (BHS) and Behr Thermot-tronic (BTT):
(1) One year limited warranty – conditional to fitment by a professionally-trained technician.
When a Hella product is suspected to be defective, it must be submitted into warranty inspection, either
through authorized dealers or distributors. The entire product must be returned, not just the suspected
defective part, shipped freight prepaid, together with the written description of the suspected failure and
proof of purchase. The repaired or replaced product will be returned freight prepaid.
This warranty is given in lieu of all other warranties expressed or implied. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state.
5. Question: Where can I buy Xenon retrofit headlight for my vehicle?
Answer: All of the Hella products listed on this website and in our catalogs have type approval according to SAE/DOT regulations for tested vehicle components and full comply with the legal regulations in the United States. They are approved - without further approval procedures being necessary - for immediate installation in the vehicle.
Unfortunately, there are products - Xenon retrofit products in particular - available on the market that are prohibited in the United States. Products of this kind endanger road traffic safety. For this reason, the general certification of a vehicle may become invalid whenever the non-permissable retrofit sets are used. Unauthorized, illegal 'conversions' of Halogen headlamps to Xenon are both dangerous and prohibited. This 'DIY work' leads to glare being increased up to 100-fold - putting other road user in extreme danger.
6. Question: I have Hella driving/fog lights on my vehicle as a factory installed option. Where do I find replacement parts such as lenses or covers for these lights?
Answer: Being a worldwide leader in lighting, Hella manufactures lights for many new vehicle manufacturers. We usually provide only the lamp portion itself to the manufacturers and they design and construct their own housings and mounting brackets for their specific vehicle. For that reason, we have no access to any parts for factory installed Hella lighting. Any parts for these lights will have to come from the dealership itself.
7. Question: Do you have marketing materials available online?
Answer: Yes, please get registered at our 'DIYs & Technicians' Extranet and visit the marketing section. Here you'll find all catalogs, flyers, brochures we have currently available.
|
